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- provide high level expertise on Tenancy Fraud, Anti-Social Behaviour (ASB), Domestic Abuse and legal action for tenancy enforcement
- be responsible for case management and will work closely with field based Neighbourhood Response Officers to ensure effective investigation of cases and that the most appropriate, cost effective and proportionate action is taken.
- Conduct thorough investigations into reports of antisocial behaviour, ensuring adherence to established policies and procedures.
- Ensure compliance with service level agreements (SLAs) for response times and follow-up actions.
- Oversee fraud cases, although infrequent, ensuring they are handled with due diligence and in accordance with legal and organizational guidelines.
- Attend court sessions as required.
- Issue warning notices and draft legal paperwork, including warnings and other necessary documents.
- Attend evictions and liaise with law enforcement as needed.
- Work closely with various teams, including the police, local authorities, and support groups such as domestic violence support services.
- Participate in professional meetings, including child protection meetings and Multi-Agency Risk Assessment Conferences (MARACs).
- Ensure safeguarding measures are in place and adhered to, providing a safe environment for all stakeholders.
- Your CV must confirm experience in Anti social Behaviour (ASB)
- Housing background would be beneficial
- An excellent understanding of anti-social behaviour and/or tenancy fraud
- Excellent knowledge of relevant legislation in respect to tenancy management, fraud, ASB and legal disrepair
- Experience of investigative interviewing, ideally for fraud and/or ASB.
- Good investigative, intelligence gathering and problem solving skills.
- Positive mindset with a focus on solutions.
- Able to weigh up different views, exercise good judgement and make decisions.
- Confident and able to challenge in a positive and constructive manner.
- Resilient and adaptable.
- Excellent communicator, able to adapt approach to the audience.
- 24 hour one on one specialist consultant based within your geographical area
- 4Recruitment Services Employee Benefits Programme
- Our own dedicated payroll support ensuring you get the full benefits of your payment
