Back to searchApplication Support Team Lead
DGH Recruitment
Posted 2 days ago, valid for 4 days
London, Greater London EC4N 8AR, England
£95,000 per annum
Full Time
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A fantastic opportunity has arisen for an Application Support Team Lead to join a London based financial firm on a permanent basis.
Application Support Team Lead
Summary:
We are looking for an experienced Application Support Team Leader who will be responsible for leading a team of technical specialists across a range of vendor and internally developed financial applications covering early/late/day shifts and overnight/weekend on-call support.
Application Support Team Lead
Key Responsibilities:
* Lead the Application Support team providing guidance and leadership for day-to-day
activities, tactical solutions and strategic direction
* Ensuring that all SLAs, SLOs and KPIs are achieved, resolve all breaches and work with the
Application Support Manager to produce monthly reports on all agreed targets for the team
* Act as the escalation point for any major issues impacting the delivery of application
services. Chair and direct Major Incident bridge calls, manage communication to
stakeholders, carry out root-cause analysis where appropriate, provide postmortem report
and resolution remediation.
Application Support Team Lead
Attributes/Skills:
* ITIL Foundation 3/4 certificate or higher
* AZ-900 Azure Fundamentals
* Must have experience working as an Application Support Team Lead in the Financial Sector
Application Support Team Lead
In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.
DGH Recruitment Limited acts as both an Employment Agency and Employment Business
