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Job Overview:
Vitality Health & Homecare Ltd is a leading provider of high-quality homecare services dedicated to supporting individuals in maintaining their independence, dignity, and well-being in the comfort of their own homes. We are currently seeking a highly organised, compassionate, and detail-orientedCare Co-Ordinatorto join our dynamic team.
As a Care Co-Ordinator, you will play a key role in ensuring the smooth delivery of homecare services, working closely with clients, their families, and our care staff to ensure the highest level of personalised care is consistently provided. You will be responsible for scheduling care visits, liaising with care professionals, and ensuring compliance with care plans, all while maintaining clear communication with clients and their families.
Key Responsibilities:
- Care Scheduling and Coordination:
Plan and coordinate care schedules for clients, ensuring staff availability aligns with the needs and preferences of clients. Respond quickly to changes in care requirements or staff availability, making real-time adjustments as needed. - Client Care Management:
Act as the main point of contact for clients and their families, addressing any concerns, questions, or changes in care. Regularly review and update care plans in collaboration with care staff and healthcare professionals. - Staff Management:
Oversee the allocation of care staff to clients, ensuring the right match of skills and experience for client needs. Monitor staff performance, attendance, and ensure that all care workers adhere to company policies and CQC standards. - Recruitment and Induction Support:
Assist with the recruitment, training, and induction of new care staff. Ensure that all team members are well-prepared and have the necessary qualifications, knowledge, and training to deliver high-quality care. - Compliance and Quality Control:
Ensure that all care services comply with regulatory requirements, including CQC standards. Maintain accurate and up-to-date client records, care plans, and staff documentation. Conduct quality checks on care delivery and take immediate action on any issues. - Communication and Reporting:
Maintain clear and effective communication between clients, care staff, management, and healthcare professionals. Provide regular updates to management on service delivery, client satisfaction, and any concerns or incidents. - Emergency Response:
Respond to emergency calls and changes in care schedules outside of regular working hours, as required by the on-call rota.
Key Skills & Qualifications:
- Proven experience in a care coordination or similar role, preferably within the health and social care sector.
- Excellent organisational skills and the ability to manage multiple tasks under pressure.
- Strong communication and interpersonal skills, with the ability to build relationships with clients, families, and staff.
- Ability to work effectively in a fast-paced environment and respond to urgent client needs.
- Good understanding of CQC regulations and care standards.
- Proficiency in using care management software and Microsoft Office Suite.
- Compassionate, patient, and dedicated to delivering high-quality care.
- Full UK driving license and access to a vehicle (preferred but not essential).
Benefits:
- Competitive salary.
- Ongoing training and professional development opportunities.
- Supportive team environment.
- Opportunities for career advancement within a growing company.
- Pension scheme and holiday entitlement.
