Hearings Support Officer

Hearings Support Officer required to work for a Public Sector organisation based in London.

Ideally you will have worked in a similar role and are immediately available on a part time basis.

Client Details

You will be working for a Public Sector organisation based in London

Description

As Hearings Support Officer you will provide a professional efficient customer service to internal and external visitors attending hearings.

You will:

• Provide a welcoming and professional face of the organisation by being the first point of contact to external parties and members of the public attending hearings.
• Work on a rota basis on Reception.
• Resolve face-face, telephone and email enquiries effectively and efficiently; in a professional manner and to escalate where necessary.
• Provide general on the day support and assistance to registrants, legal teams, witnesses, and observers to ensure their needs are fully met.
• Provide support with the operation of digital audio, video and voice conferencing equipment and iPad equipment, for both physical and remote hearings
• Assist in generating documentation prior to and following hearings and manage confidential and sensitive information in line with GDPR regulations.

Profile

The successful Hearings Support Officer will have:

• Proven experience of working within a busy customer focused environment and able to deliver excellent customer service.
• Excellent inter-personal skills with the ability to engage confidently and effectively with a range of contacts internally and externally, demonstrating empathy, tact and discretion in discussing cases.
• Experience of dealing with a variety of internal and external contacts, including members of the public.
• Proven ability to work on own initiative and as part of a wider team, developing effective relationships with the Hearings team and at all levels of the organisation.
• Ability to provide support with audio and visual equipment.
• Proven experience and knowledge of prioritising multiple conflicting demands on time and resources with the ability to work calmly under pressure.

Job Offer

This is a PART TIME position

• Hybrid
• Hourly rate of 15.90