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Homelessness Support & Engagement Worker
We are looking for a dedicated and compassionate Welcome Worker with experience in the homelessness sector to provide a warm and organised environment for individuals accessing a vital resource centre for those affected by or at risk of homelessness. This role is essential in ensuring that all visitors, including service users and professionals, feel supported and informed when they arrive.
As the first point of contact, you will be responsible for managing face-to-face, telephone, and email interactions, offering clear and empathetic communication to reduce distress and anxiety. You will assist with a range of administrative and organisational tasks, ensuring that appointments, events, and activities are well-coordinated and that all service users receive accurate and up-to-date information. Additionally, you will oversee the management of supplies, handle donations, and maintain a safe and welcoming space.
The ideal candidate must have direct experience working within the homelessness sector and an understanding of the challenges faced by individuals experiencing homelessness. Strong interpersonal skills, the ability to work proactively under pressure, and a commitment to working respectfully with vulnerable individuals are essential. You will be expected to liaise with various agencies, internal teams, and external services, ensuring that those accessing support have the necessary connections to housing, health, and well-being resources.
This is a dynamic position where no two days are the same. It offers an opportunity to be part of a team dedicated to tackling homelessness, improving lives, and making a tangible impact in the community. If you have experience working with homeless individuals and are passionate about creating a welcoming and supportive environment, we would love to hear from you.
