Initial Accommodation Welfare Officer

Department: Contingency Operations

Location: London/Based at a fixed Initial Accommodation site (Some travel may be required based on business need)

Reporting to: Initial Accommodation Team Leader

Contract Type: Permanent

Hours of Work: 40 hours per week - working a shift pattern including some nights and weekends based on a 6-week shift pattern.

Salary: 31,475.00 per annum

About the Role:
We are seeking a motivated and compassionate Initial Accommodation Officer to join our team. You will play a crucial role in providing support and guidance to Service Users residing in our initial accommodation facilities. This role requires a proactive and empathetic individual with excellent communication and interpersonal skills.

Key Responsibilities:

• Service User Support:
  • Manage a caseload of Service Users, providing guidance and support.
  • Conduct regular welfare checks and address any concerns promptly.
  • Signpost Service Users to essential services (GPs, shops, support agencies).
  • Ensure the safety and well-being of all Service Users and staff.
  • Address safeguarding issues in accordance with company policy.
• Accommodation Management:
  • Conduct regular inspections of accommodation and report any maintenance issues.
  • Ensure property standards are maintained and comply with health and safety regulations.
  • Manage inventory and ensure the upkeep of accommodation facilities.
• Operational Excellence:
  • Ensure compliance with all contractual obligations and statutory regulations.
  • Participate in service improvement initiatives.
  • Maintain accurate and up-to-date records of all activities.
  • Liaise effectively with colleagues, stakeholders, and external agencies.
• Stakeholder Engagement:
  • Build and maintain positive relationships with Service Users, colleagues, and external stakeholders.
  • Attend relevant meetings and represent the company professionally.

Essential Skills & Experience:

• Experience of working with vulnerable adults or in a customer service environment.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Ability to work flexibly, including some evening and weekend shifts.
• Proficient in Microsoft Office Suite.

Desirable Skills & Experience:

• Experience working in a residential setting.
• Knowledge of safeguarding procedures.
• Experience of working with diverse communities.

Benefits:

• Competitive salary (31,475.00 per annum)
• 25 days annual leave plus national bank holidays
• Westfield Health Membership (offering cashback on health services plus discounts for retailers and gym memberships)
• Life Cover (2 x basic salary)
• 6-month probation period
• Employer pension contribution (4% employer, 4% employee)
• Laptop/Phone/other equipment if required as part of job role
• Referral Scheme