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- To provide a Tenancy Sustainment service to homeless applicants that identifies threats to a tenancy and the measures necessary to preserve it.
- To ensure excellent customer service standards are maintained for all relevant client groups and contribute to year on year improvement of those standards.
- Ensure that all enquiries and cases are progressed speedily and efficiently and that all set targets are achieved.
- To ensure customers receive, either directly or through referral to relevant teams/agencies, appropriate advice on their options.
- To liaise with organisations and agencies to promote the welfare of residents.
- Provide an integrated programme of support and advocacy to assist homeless households successfully sustain their tenancies.
- Complete needs assessments taking into account views of service users and carers, developing and implementing support plans and identifying resettlement needs.
- Work to support these households to live independently, safely and securely, preventing re-homelessness, exploring training and skill sharing opportunities
- Work closely with other services, including Health, Social Care, Probation and Third Sector agencies to help households maintain and/or re-establish local links and Community networks, and to address behaviours that may put their tenancies at risk.
- Foster and maintain connections with other relevant services, contributing to a co-ordinated approach on case work and wider service provision and effective ways of working together.
- Assess training and employment support needs, providing and/or accessing training in life skills and meaningful occupation designed to assist with tenancy sustainment, including developing resource materials and good practice guides.
- Assist households with benefits advice and advocacy, debt counselling, benefit claims and budgeting when relevant to Tenancy Sustainment.
- Refer / sign post vulnerable households to appropriate agencies
- To contribute to the development and delivery of relevant council plans and strategies so that targets and performance requirements are met.
- To effectively communicate the Council’s duties and policies to customers and partner organisations directly, in writing and through customer information.
- To develop and share a comprehensive network of contacts across the public, private and voluntary sectors to improve partnership working.
- To ensure that all contact with customers and other organisations is fully recorded and where possible confirm advice given in writing.
- To ensure all case work is clearly and appropriately documented and record data and statistical information accurately and on time.
