Supporter Care Officer

I am delighted to be working with a well-stablished animal charity in search of a Supporter Care Officer. This is an immediate start, full-time, London based hybrid role for 6-months. As Supporter Care Officer you will play a key role as part of the Supporter Care team delivering outstanding multi-channel services to the charity’s existing and potential supporters and donors, through the provision of high-quality supporter care, donation and fulfilment services.

Key Responsibilities and Duties:

To respond to donor and potential donor enquiries through multiple channels with the aim of complete supporter satisfaction and, encouraging supporters to retain or increase their support

To take inbound and make outbound telephone calls/emails as required to new supporters, follow up queries, address concerns, verify details or thank donors.

To retain and manage information needed for contact management, using appropriate resources and reference materials, including preparing and sending briefs to the rest of the team and agencies/suppliers

To keep informed and up to date about all relevant issues relating to supporter care, for example changes to legislation relating to charitable giving such as gift aid, data protection and the Fundraising Codes of Practice

To handle complaints from a variety of sources and respond sensitively and in line with agreed quality objectives

To contribute to the team’s objectives by actively taking part in, or leading on specific projects

To recognise fundraising opportunities and promote them amongst supporters

To undertake supporter administration tasks as required, including thanking, amending records, setting up Direct Debits and Gift Aid and provide support to the Donation and Fulfilment functions of the team, as directed by a Senior Officer or Supporter Care and Fulfilment manager

To undertake pro-active communications to supporters and/or organisations from time-to-time, to support colleagues across the FundComm Directorate in the marketing and stewardship of supporters and donors

To make legacy asks as and when appropriate and be comfortable having these conversations.

If you have the above skills and experience and are immediately available, please apply online today, I would love to have a conversation with you!