Supporter Care Officer

I am delighted to be working alongside an amazing children’s charity in search of a Supporter Care Officer. This is a full-time, London based hybrid role for 2 – 3 months. As Supporter Care Officer your role will be to manage all supporter administration, including database import and export and fundraising finance processes alongside the Commercial Director and Fundraising Managers. 

Main duties:

Responsible for the oversight of database activity making sure that robust processes are in place and information is handled with efficiency and accuracy.

To help create a robust Raisers Edge stewardship process to use both internally and externally to the commercial team.

To ensure all supporter queries are handled and supporters are thanked in a professional and timely manner.

To ensure that invoices are processed accurately and efficiently and queries dealt with promptly and effectively

To ensure all invoices are appropriately coded and authorised before passing to the finance team for payment.

To support campaign processing with database and finance processes.

Oversight and preparation of the fundraising batching process and the imports to upload supporter information onto Raisers Edge.

Assist the team in creating RE reporting queries to allow for better analysis of supporter and financial information.

To monitor RE/finance/statutory inbox’s and deal with queries forwarding them to the correct individual.

Support the Gift Aid submissions process

Preparing data and reports to allow finance to reconcile donations received with account records.

Skills and experience:

Proficient and in depth knowledge of Raisers Edge Fundraising database.

Data Entry experience and basic understanding of financial processes.

Experience Importing & Batching on Raiser’s Edge.

Experience processing donations for a charity.

If you have the above skills and experience and are immediately available, please apply online today, I would love to have a conversation with you!