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- Conduct interviews with prospective clients using a range of specialist assessment and personalised support planning tools to engage clients in the assessment and support planning process.
- Work with clients in producing person-centred support plans and ensure that case reviews are carried out, that support plans are implemented, and adequate case records are maintained.
- Assess client risk and develop risk management strategies with the client, the housing provider and other services delivering mutual support.
- Assist clients in making successful claims for welfare benefits, including Housing Benefit, Council Tax Support where necessary, and ensure that they are maximising their income.
- Work with a range of agencies to ensure all clients have access to relevant statutory and non- statutory services.
- Deal with the immediate support needs of clients as appropriate, providing crisis intervention where necessary.
- Arranging and carrying out formal case reviews. Reviews are client led and should predominately take place in the community.
- Complete full new needs assessments following case review including distance travelled points for each need, highlighting support actions to take forward.
- Carry a changing caseload
- In partnership with the client and any significant others involved in their support, the caseworker will translate assessed need into action plans that are SMART and promote progression through the pathway
- Keep accurate daily records of client welfare budgets, petty cash, and other project monies.
- Participate in taking Housing Benefit forms directly to the housing benefit office or upload online as needed.
- Support individuals to work towards gaining greater independence through participation, at service and organisation level and within the wider community.
- Work with volunteers and peer mentors to promote community engagement and social inclusion.
- Work with clients to identify activities that they would like to take part in to prepare them for independence and move through & include in needs assessment and action plans. Also, to ensure clients are assisted to access such activities internally/ externally.
- Take part in running activities or small groups in response to identified client needs or as part of a project wide programme of group work.
- Support clients that are ready to move into work, education, or training by assisting them to access suitable courses or placements
- DBS on the update service
- Working knowledge of being able to support clients into supported accommodation and/or other floating support services, with a demonstrable understanding of Housing and other related legislation.
- Ability to motivate people to move towards an appropriate level of independence and inclusion.
- Experience of supporting clients to carry out tasks such as budgeting, calculating benefit entitlements and understanding rent arrears.
- Experience of working with homeless clients with additional complex needs including substance use and mental health.
- An understanding of the range of approaches appropriate to working with issues such as substance use, mental and physical ill health, dual diagnosis, challenging behaviour, risk of homelessness and offending.
- A good and current understanding of safeguarding issues and the ability to undertake comprehensive risk assessments.
