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- Respond appropriately to disclosures and concerns which relate to the wellbeing of a student in a timely manner. To ensure all vulnerable students are supported appropriately and sensitively.
- Manage a diverse caseload of students, prioritising those with complex needs and safeguarding concerns for referral to Safeguarding or other services as appropriate.
- Wellbeing Advisors can expect to be the first staff member approached by students with non-academic problems, supporting students experiencing social or emotional issues and helping them resolve queries with the support of local and specialist teams across the group.
- Act as point of contact for learners requiring support of a counselling service and carry out initial assessments as required
- Deliver one-to-one wellbeing support to students, providing a confidential, non-judgemental listening service to students and learners, informed by evidence-based practice, policy and procedure.
- Keeping daily records according to policies and procedures and maintaining accurate records, analysing, understanding and presenting data, always ensuring confidentiality
- To provide workshops and resources that encourage students to develop a mindful attitude toward their studies to embed wellbeing and mental health resilience into the student experience.
- Being active on staff and student groups promoting mental health and wellbeing initiatives including on the Virtual Campus.
- Maintaining a comprehensive understanding of wellbeing and mental health policies and procedures in the wider education sector.
- Maintaining open channels of communication with wellbeing and mental health partnership agencies and horizon scanning for regulatory updates
- Assisting with staff training, workshops, student engagement and standardisation in Wellbeing and Mental Health awareness.
- A degree (or equivalent qualification) or relevant professional experience.
- Recognised, relevant professional qualification in the field of Wellbeing e.g. recognised wellbeing or Mental Health First Aid qualification; Counselling Diploma,
- Recent evidence of relevant and continuing professional development in the field of student support/wellbeing/mental health
- Experience of managing a caseload and providing wellbeing/pastoral support/ student support services within a large, complex environment such as Higher/Further Education, NHS, Social Work sector to clients with moderate to complex safeguarding concerns, including in crisis situations, from diverse cultural and social backgrounds.
- Experience of working in a multi-agency team approach, with the ability to build effective working relationships, partnerships and referral routes with key internal and external stakeholders (e.g. GPs, NHS mental health services and third sector support agencies)
- Keep up to date with current professional practice and relevant HE, international and apprenticeship practices
- Clear understanding and professional awareness in relation to data protection/GDPR requirements, dealing with highly confidential information, protection of vulnerable adults/safeguarding, and duty of care responsibilities.
- Up to date knowledge of current issues in mental health, well-being and welfare with a particular focus on higher education and it’s regulatory bodies i.e. Ofsted, OFS and DfE.
- Experience of understanding, analysing and presenting data related to safeguarding and welfare metrics.
