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Working across the Operations Directorate and reporting into a Senior Welfare Benefits Adviser, you will deliver proactive and comprehensive benefits advice service to residents.
Client Details
Our client is a leading G15 Housing Association. This role will be based 3 days in their Kings Cross office.
Description
Key responsibilities:
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Provide comprehensive welfare benefits advice and advocacy service to residents.
- Offer expert advice on all aspects of the welfare benefits system.
- Support residents in challenging decisions and resolving complicated issues.
- Assist with benefit appeals, including preparation of submissions.
- Represent customers at tribunals to support tenancy sustainment.
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Manage a complex and demanding caseload.
- Juggle competing priorities to ensure cases are progressed.
- Ensure deadlines and performance indicators are met.
- Work inquisitively under own initiative to determine actions needed for each case.
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Provide a responsive and inclusive service to residents.
- Adapt services to meet individual needs.
- Be visible in the community to front-line teams and residents.
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Support residents to maximise their income.
- Signpost to charitable grants and funding opportunities.
- Make referrals to external partners.
Profile
The successful candidate:
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Significant experience in providing all areas of welfare benefits advice and casework.
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Excellent up-to-date knowledge of the statutory framework.
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Ability to identify implications of legislative changes to welfare benefits.
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Strong people and interpersonal skills.
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Experience in providing services to vulnerable adults and working with a diverse client group.
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Practical knowledge of the financial inclusion sector
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Experience in making successful grant applications.
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Previous experience within an advice setting.
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Knowledge of current social housing legislation and good practices.
Job Offer
What is on offer?
- £31.31 Umbrella rate per hour.
- Immediate start.
- 6 Month Contract that could be extended.
- Hybrid working (3 days in Kings Cross, 2 days at home)
