Incident Investigator Log and Learn Officer

About the Team

The Log and Learn team is a new team which will sit within the wider Continuous Improvement team. The team will play a key role in creating a learning culture at the NMC. It will be responsible for the new Log and Learn process which will replace the current Serious Event Review process. This will involve helping to embed the log and learn process across the organisation, investigating learning events, identifying learning themes and preparing learning reports.  

About the Role You will facilitate learning across the NMC by supporting the smooth coordination and investigation of learning events as part of the Log and Learn process. You will lead on promoting the Log and Learn process across the NMC, developing and delivering training and resources for staff

You will analyse and report on Key Performance Indicators, operational and thematic trends in relation to learning events, working under the direction of the senior officer. 

Working closely with internal stakeholders, you will be responsible for identifying opportunities for learning throughout the log and learn process, influencing and engaging with staff to develop improvement actions.

You will be responsible for multiple learning event investigations at any one time, managing and prioritising your workload to ensure all reports are completed to deadlines, using your initiative to explore all aspects of the event and get to the key causes. You will present your findings in concise high quality reports. 

You will support senior continuous improvement officers to deliver CI reviews and projects.

About You 

Working within the People and Organisational Effectiveness directorate, you will:

• Strong investigative, critical thinking and analytical skills and the ability to identify causal factors and identify improvements
• Excellent written communication skills, including the ability to draft emails, reports and slide packs appropriate for an audience of senior stakeholders. 
• Strong analytical and IT skills and confidence with strategic concepts and data using excel; Numerate with the ability to interpret and compile statistics.
• Strong planning and organisational skills, with the ability to deliver accurate work to tight deadlines and the ability to deliver in high pressured environment
• Negotiation skills with the ability to persuade and influence others, including presenting to stakeholders and the ability to establish credibility and rapport with colleagues.

• 30 days annual leave - plus eight days paid bank holidays 
• Enhanced Pension Contributions via our attractive Pension Scheme – with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions 
• Life Assurance – 4 x current salary
• Hybrid/Flexible working policies
• Enhanced Maternity and Paternity Leave
• 24 Hours Employee Assistance Programme
• Cycle to Work Scheme
• Perkbox membership 
• Subsidised restaurant in our Portland Place office
• Season ticket loans 

Our core role is to regulate. First, we promote high education and professional standards for nurses and midwives across the UK, and nursing associates in England. Second, we maintain the register of professionals eligible to practise. Third, we investigate concerns about nurses, midwives and nursing associates - something that affects a tiny minority of professionals each year. We believe in giving professionals the chance to address concerns, but we’ll always take action when needed. 

To regulate well, we support our professions and the public. We create resources and guidance that are useful throughout people’s careers, helping them to deliver our standards in practice and address new challenges. We also support people involved in our investigations, and we’re increasing our visibility so people feel engaged and empowered to shape our work.

Regulating and supporting our professions allows us to influence health and social care. We share intelligence from our regulatory activities and work with our partners to support workforce planning and sector-wide decision making. We use our voice to speak up for a healthy and inclusive working environment for our professions.

Check out our NMC LinkedIn page here for an insight into the NMC, our vacancies and the world of healthcare regulation.  

Please note, if we receive a high level of applications, we may choose to close this advert early. We encourage you to complete your application as soon as possible to avoid disappointment.Our Pay PolicyIt is expected that staff new to the NMC will ordinarily be appointed to the bottom of the relevant pay band. However in exceptional circumstances, it may be possible to offer a salary above the bottom of the relevant pay band but we may request proof of current earnings. Please note that we offer an annual review of salaries and adopt a generous progressive pay approach. Further details of which are available on request.For our internal colleagues, you will be paid in accordance to our internal pay policy. Reasonable adjustmentsWe will provide reasonable adjustments to support disabled candidates throughout the recruitment process. Please let us know if you need any additional support to enable you to make an application with us.Screening and vettingAll of our roles are subject to pre-employment checks. We are in the process of introducing a vetting policy, and it is possible that this role may become subject to DBS and further vetting checks in future.