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- Develop, deploy, and customize applications using Microsoft Dataverse, Power Apps, and Power BI to meet business needs, while automating workflows with Power Automate.
- Build scalable data models within Dataverse to ensure optimal data storage and system performance.
- Customize Dynamics 365 Customer Service applications to align with specific requirements, including the creation of plugins, workflows, and business rules.
- Integrate Dataverse with external systems through APIs, connectors, or bespoke solutions, ensuring seamless data flow across platforms.
- Perform extensive testing to validate the functionality, performance, and security of all developed solutions.
- Collaborate with stakeholders to gather detailed requirements and translate them into effective and innovative data solutions.
- Stay informed about the latest Power Platform advancements, particularly within the insurance sector, to ensure solutions remain cutting-edge.
- Provide third-line technical support, managing incidents and service requests to meet SLA commitments and maintain system reliability.
- Document technical processes, known issues, and workarounds while maintaining a robust knowledge base and operational guidelines.
- Maintain a technical debt log for Power Platform solutions, identifying and proposing resolutions for any issues.
- Promote the adoption of Power Platform best practices, driving user engagement and business value.
- Offer ad-hoc training and technical guidance to users, fostering confidence and effective system use.
- Over five years of hands-on experience in designing, developing, and implementing Microsoft Power Platform solutions, including Power Apps, Power Automate, Power BI, and Dynamics 365, to deliver robust and innovative business applications.
- Strong knowledge of Microsoft Dataverse, with a particular focus on efficient data management practices, scalable solutions, and ensuring data security across various applications.
- Extensive experience in setting up and managing CI/CD pipelines for Power Platform projects, streamlining the deployment process and ensuring a seamless development lifecycle.
- Proficient in utilizing application monitoring tools to track system performance, identify issues, and ensure the reliability and efficiency of deployed solutions.
- Demonstrated ability to communicate effectively with customers and end-users, gathering requirements, providing updates, and delivering clear technical explanations to both technical and non-technical stakeholders.
- Solid experience working with .NET, C#, JavaScript, and SQL, with a proven track record of developing and maintaining high-quality, scalable, and efficient applications and systems using these technologies.
- Strong understanding of Azure services, including their implementation and integration capabilities, enabling seamless connectivity and optimization of cloud-based solutions.
- Comprehensive knowledge of security best practices, particularly in the areas of access and identity management, as well as ensuring compliance within Azure DevOps environments to maintain secure and reliable workflows.
- In-depth understanding of core service management concepts, including Change Management, Incident Management, and other ITIL-aligned processes, to ensure efficient and effective system operations and support.
