ServiceNow Consultant ITOM

Job Title: ServiceNow ITOM Developer
Contract: TBC
Start Date: ASAP
Location: UK (Remote)
Clearance: Must be a UK resident currently living in the UK and eligible for Security Clearance

We're looking for a ServiceNow specialist with hands-on experience in Event Management and Performance Analytics, capable of integrating data via other technology and building impactful dashboards that bring clarity to complex systems and processes.

• • Assist in ServiceNow Event Management configuration and optimisation, including integration with monitoring tools and data sources.

  • Support the implementation and enhancement of Performance Analytics (PA) dashboards, KPIs, and reporting structures.

  • Work with Azure Integration Services to pull and structure data from various sources into ServiceNow.

  • Integrate and manage data from the client’s document management system – a critical and central system for operations.

  • Design and build custom dashboards in ServiceNow, transforming raw data into clear, actionable visual insights.

  • Collaborate closely with stakeholders to identify reporting needs and translate them into PA and Event Management configurations.

  • Troubleshoot and resolve issues across Event Management and Performance Analytics features.

  • Maintain documentation of solutions, configurations, and processes to ensure knowledge transfer and long-term maintainability.
    
    

• • Proven hands-on experience with ITOM: ServiceNow Event Management and Performance Analytics.

  • Strong knowledge of Azure Integration Services, including data ingestion and transformation.

  • Experience working with document management systems and integrating them into ServiceNow.

  • Ability to design and deliver custom dashboards and data visualisations tailored to business needs.

  • Solid understanding of ITOM practices and ServiceNow modules relevant to monitoring and analytics.

  • Strong problem-solving skills with the ability to work independently and liaise with technical and non-technical stakeholders.

  • Excellent documentation and communication skills.

  • Must have the right to work in the UK and be eligible for security clearance.