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Software Engineer

LANCESOFT LTD
Posted 8 hours ago, valid for a month
Location

London, Greater London EC1R 0WX

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The position requires a minimum of 5 years of experience as a Support Engineer or in a similar role.
  • Candidates must have strong skills in full stack web development, particularly with PHP/Hack and JavaScript/React.
  • Experience in API development on cloud-based infrastructures is essential, along with troubleshooting capabilities.
  • The role involves providing technical support, managing relationships with partners, and writing production code to enhance internal tooling.
  • The salary for this position is competitive, reflecting the required expertise and experience level.

Top 3 must-have HARD skills:

• Full stack web development - PHP/Hack and JavaScript/React. • API development on cloud-based infrastructures• Troubleshooting experience

Minimum Qualifications:• 5+ years of experience as a Support Engineer, Service Engineer or similar.• Engineering degree, or a related technical discipline, or equivalent work experience.• Proven experience in API development on cloud-based infrastructures.• Programming experience using primarily Object-Oriented languages, such as PHP/Hack and JavaScript/React, while also having experience with the full web stack, SOAP, and REST-API technologies and architectures.• Demonstrated problem-solving approach and analytical skills• Experience in communicating with technical and business audiences and writing technical documentation

Responsibilities:• Provide integration support through Cloud Based APIs to our Business Partners, enabling them to connect with a variety of users around the world.• Troubleshooting partners’ technical issues in real-time in cooperation with their engineering and operations teams, while also working with internal technical teams to resolve those issues• Manage technical relationship with partners, providing technical support and handling service outages• Communicates partner needs to the product team, to improve people’s experiences with our products• Write production code that will improve our internal tooling and our products, building understanding across a variety of software and our platform at a deep engineering level• Scale programs by creating and maintaining informative content and documentation that can be used by our partners to help them integrate with Our infrastructure, presenting cross--functional and global context• Provide 24x7 on-call support coverage via on call rotation schedule (during working hours and including weekends)• Proactively and independently analyzes information to identify specific trends/opportunities, recommends appropriate and relevant tactical improvements, anticipating future business needs to improve the overall support experience and share this knowledge across the team• Use your problem-solving skills to resolve large business problems

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

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