- Delivering exemplary experiences to all residents and their guests
- Ensuring the facility consistently maintains its luxury lifestyle standards
- Creating a welcoming atmosphere where residents can live their best life
- Building quality relationships with residents and catering to their needs
- Promoting spa services so residents view the facility as a peaceful haven
- Managing spa bookings and keeping the spa clean and well-stocked
- Making clients feel like they’re the first person to ever use the facilities
- Ensuring standards and health & safety requirements are consistently met
- An excellent eye for detail - you pick up on the little things that make a big difference
- A desire for service excellence and going above and beyond to exceed expectations
- Outstanding communication skills - polite and positive, professional and personable
- A passion for surprising and delighting and reassuring and respecting all residents
- A confident, and welcoming demeanour and a proactive approach to problem-solving
- Documented evidence of eligibility to live and work in the UK, without restrictions
- Working within the hospitality sector
- Working within a luxury setting
- Working within a spa or health club
- Delivering first-class service & care
- Listening to and supporting residents
- Effectively managing complaints
- Elevating exceptional experiences
- Career Growth: Explore tailored training programs, including NVQ opportunities.
- Bike to Work Scheme: Enjoy convenient access to this eco-friendly transportation initiative.
- Full Uniform: Present yourself professionally with the company provided attire.
- Values: Embrace the organisational ethos, emphasising excellence, ownership and teamwork.