Showroom Customer Service Assistant - luxury furniture

This is a superb opportunity to join a fast-growing luxury bespoke home furnishings brand that has established an excellent reputation and requires new talent to help manage growing sales. The business is now hiring a new Showroom Customer Care Assistant to help deliver increasing sales growth demand. It’s a newly created role for the thriving new business that is going from strength to strength

The Showroom Customer Service Assistant is to provide day-to-day operational support to ensure the correct implementation of business touch points across ecommerce, retail and logistics are executed to an excellent level and in line with the omni-channel strategy.

This role will look to optimise the user journey experience on providing outstanding customer service through excellent social and communication skills, aftersales care strategy, and provide operational support to the Shoreditch Showroom.

The ideal candidate will be positive in character and highly proactive. They will be detail oriented, organised, and able to collaborate effectively with other team, while ensuring that the operational procedures and stock control processes are well managed.

Role requirements include:

• You will be the key point of contact for inbound enquires via email/ WhatsApp/ Facebook/ Instagram
• Work closely with the team to meet customer expectations and ensuring speedy resolutions of operational queries (missing parcels or items, late shipments, quality issues, returns and exchanges, cancellations etc.).
• Building great relationships with new and existing clients
• Following up on leads and outstanding quotes
• Great attention to detail and high standards
• Process orders - from generating the order, completion of paperwork, packaging and ensuring all packaging guidelines at met.

The ideal candidate experience includes:

• Passion for Design & Interiors - You have a natural eye for aesthetics and an appreciation for high-quality design.
• Exceptional Communication Skills - You can build relationships effortlessly, both in person and online.
• Excellent communicator both verbal and written
• Ideally experience with a bespoke sales process environment
• Motivated to be part of an exciting growing and collaborative business
• Experience working across various platforms whether that be online or in person.