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Plumbing & Heating Trade Counter Assistant
Hours: Monday - Friday 7am to 5pm, alternate Saturdays 6.30am to 3.30pm
This is an exciting opportunity to join our team in a family-owned builders’ merchant. At our Willesden store we offer a wide range of plumbing and building supplies.
As a Plumbing & Heating Trade Counter Assistant, you will be the first point of contact for customers, providing expert advice, processing transactions, and ensuring the smooth operation of the trade counter.
Requirements:
- Solid understanding of plumbing materials.
- Good interpersonal skills, confident and able to approach customers.
- Ability to work effectively as part of a busy team.
- The ability to prioritise responsibilities under pressure and be self-motivated.
Benefits:
- Salary £28,000-£32,000 dependant on experience
- Pension Scheme
- Group Life Assurance
- Staff Discount
- Discounts on top brands, online stores, events, and attractions
- Cycle to Work Scheme
- Employee Assistance Programme
- Long Service Awards
- 20 Days Annual Leave plus Bank Holidays
- Birthday Day Off
Responsibilities:
- Assist customers with plumbing product inquiries and provide expert advice.
- Process orders accurately, handle invoicing, and manage payments efficiently.
- Replenish stock on the shop floor and participate in regular stock counts.
- Assist with deliveries to and from the store.
- Handle telephone inquiries effectively, maintaining clear communication with customers and colleagues.
- Respond positively and promptly to customer needs.
