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We are seeking a proactive and detail-oriented Enforcement Process Administrator to join our team. This role requires shift work covering hours from 6 am to 6 pm on a hybrid basis. The successful candidate will play a vital role in ensuring the seamless coordination and execution of enforcement processes, maintaining high standards of service and compliance.
Key Responsibilities:
- Handle electronic updates from clients and enforcement agents efficiently and accurately.
- Address enforcement agent requests promptly to avoid delays in the enforcement process.
- Resolve client and enforcement agent queries in a timely and professional manner.
- Report and escalate enforcement agent incidents and issues in accordance with established procedures.
- Act as a liaison between clients, enforcement agents, contact centre agents, and administration teams when required.
- Manage inbound and outbound calls and correspondence involving clients, enforcement agents, customers, and third parties.
- Coordinate the removal of goods end-to-end, working with enforcement agents, auction houses, tow trucks, and clients.
- Audit and cleanse case data thoroughly before returning cases to clients, ensuring all recovery actions have been exhausted and compliance with the end-to-end enforcement process.
What We Are Looking For:
- Strong administrative and organisational skills to manage multiple tasks effectively.
- Exceptional attention to detail and time management abilities.
- A proactive attitude with the ability to work independently and as part of a large team.
- Sensitivity to identify vulnerabilities and act in alignment with the company’s Customer Care Strategy.
What We Offer:
- Competitive compensation package.
- Flexible hybrid work schedule to support work-life balance.
- Opportunities for growth and professional development within the organisation.
- A supportive and collaborative team environment.
If you are a self-motivated individual with excellent organisational skills and a passion for delivering exceptional service, we would love to hear from you!
Apply today and be a part of a dynamic and dedicated team that values innovation and excellence.
