Job Title: Business Support Officer (Repairs)

Location: Ealing, West London W5 2HL, 3 days a week office / 2 days remote

Hourly rate 23.19 PAYE / 30.17 UMB Per Hour

Contract Length: 3-month initial contract (possibility of extension)

Working Pattern: Full Time, Monday - Friday, 36 hours

ASAP Start

Role purpose:

To provide efficient and effective administration support to repairs and maintenance teams, surveyors, contractors and residents.
To act as the first point of contact for members of the public on repairs issues and updates.

Key responsibilities:

To manage and maintain two generic mailboxes in repairs, Surveyors R&M and Variations.
Update our housing management system, OHMS, with repairs information, and supply updates requested from other departments within the directorate.
Organise surveyors' diaries.
Contract Variations when repairs are attended to by our main contractor Wates.
Out of Hours repairs, logged, raised and follow ups.
Raising work orders generally for the repairs manager.
Liaising with residents by telephone and email.
Assisting the Quantity Surveyor with invoicing.
Organising and inputting data.

Knowledge, skills & experience:

Experience of working in a customer focused service.
Competent in office computer software packages including Microsoft Word, Excel, PowerPoint, and Outlook
Experience using systems, OHMS & True Compliance (desirable)
Experience in repairs and disrepairs (essential)

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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