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Our client is seeking an experienced ServiceNow Delivery Manager to oversee the management of ServiceNow platform operations and ensure exceptional service delivery across multiple clients.
Key Responsibilities:
- Oversee all elements of service delivery, including project timelines, scope, risk management, change processes, resource allocation, reporting, and financials.
- Foster strong relationships with both clients and internal teams to enable clear communication and efficient collaboration.
- Lead the Managed Services team, driving improvements in technical delivery and offering both tactical and strategic recommendations to clients.
- Spot opportunities for additional business and collaborate with the account manager for timely follow-up.
Requirements:
- 2-3 years of experience working with ServiceNow.
- Prior experience managing the ServiceNow platform, including bug fixing, support, and upgrades.
- Proven background in managed services and service delivery.
- Certifications are a plus, but not mandatory.
- Eligibility to work in the UK.
What’s on Offer:
- Flexible working options (remote or hybrid).
- A collaborative, dynamic team environment.
- Opportunities to shape service delivery processes and contribute to client account growth.
If you have a solid background in ServiceNow service delivery and client relationship management, we would love to hear from you!
