Collection Officer

Kenect Recruitment is hiring a Collector Officer in Lambeth !

Postcode: SW2 1RW

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We're Kenect Recruitment, and we provide job seekers with the fastest way to find temporary work that fits their lifestyles, giving you the choice over where, when, and how you work.

We're looking for energetic, enthusiastic individuals with a can-do attitude to work as Collection Officer for a our well-established client

Pay rates : 153.44 per day

Shift pattern : Monday - Friday 09.00 - 17.00

Hybrid one day in the office

Main Purpose

The post holder will work as part of a specialist team with responsibility for collecting service charges. They will be required to manage a large portfolio of service charge accounts and to maintain contact with account holders to ensure that payments are kept up to date, issuing letters and statements where necessary. They will be responsible for authorising payment plans and checking that these are maintained. Liaising with other teams as required, they will ensure that customers' service charge queries are resolved. They will also be responsible for recommending legal action in instances of non-payment. The post holder will be expected to work to financial targets agreed with their manager. They will be required to have a good working knowledge of the Council's IT and accounting systems, the law relating to service charges and the statutory legal basis of the landlord and tenant relationship, and of the principles of service charge account administration. In addition the post holder should ensure that the Council's core values, expectations and service standards are promoted and upheld.

Requirements:

• An good knowledge of leasehold issues, including but not limited to: service charges; repairs and maintenance responsibilities; current law and legislation.
• Broad knowledge and awareness of current issues and developments affecting the management of council housing.
• Experience in working as part of a customer-facing team, answering queries through a variety of channels within a customer focused organisation.
• Experience of working with property management and accounting IT systems.
• Relevant degree or professional qualification or equivalent experience

Job Type: Fixed term contract

Contract length: 3 months