Collections Officer

Collections Officer
Lambeth
Contract
170 Umbrella Per Day

The role:

The Collections Officer will work as part of a specialist team with responsibility for collecting service charges. They will be required to manage a large portfolio of service charge accounts and to maintain contact with account holders to ensure that payments are kept up to date, issuing letters and statements where necessary. They will be responsible for authorising payment plans and checking that these are maintained. Liaising with other teams as required, they will ensure that customers' service charge queries are resolved. They will also be responsible for recommending legal action in instances of non-payment.

The Candidate:

• An good knowledge of leasehold issues, including but not limited to: service charges; repairs and maintenance responsibilities; current law and legislation
• Broad knowledge and awareness of current issues and developments affecting the management of council housing
• Experience in leasehold management and practice, or of arrears management

For more information please call Sam on (phone number removed)