Income Collection Officer

Pinnacle Group are looking for an enthusiastic Income Collection Officer to manage a portfolio of leasehold accounts. Your role will involve looking after a large portfolio of accounts, chasing for arrears and maintain accurate records of all debt recovery action in accordance with the relevant policies and procedures.

You will be joining our Housing Team based in Holborn. The Housing team operates a large mixed portfolio of new and existing Affordable Homes nationwide comprising Affordable and Social Rent, Shared Ownership and Supported homes. 

This is a full-time role working Monday to Friday from 9am to 5.30pm and is a hybrid working pattern with 2 days in the office each week. 

Who We Are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who We’re Looking For

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities:

• Contact leaseholders to recovery outstanding charges using all available methods, letter, emails, telephone, and text messages as necessary.
• Raise late payment charges; agree and monitor repayment plans.
• To provide aging debt reports for the Income Manage.
• Referring accounts to solicitors and liaising with them to obtain settlement of outstanding arrears balances.
• To take ownership of any customer complaints or queries, liaise with the leasehold team to resolve them and provide timely feedback to the customer.
• To attend quarterly AOD meetings with the property Manager and client accountant.

Key requirements:

• Prior experience in income and/or property setting.
• Strong communication skills.
• Strong numerical and reporting skills.
• Proficient in MS office applications (Word, Excel, Outlook).

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans
• Company Car/Car Allowance
• Electric Vehicle Scheme