Enforcement Agent

Enforcement Agent (Remote)

23,800 - 26,000 #INDCB

Location: Sheffield, Nottingham, Newcastle, Manchester, London, Leicester, Bristol, Brimingham and Bath.

An Enforcement Agent is responsible for recovering debts, serving legal notices, and enforcing court orders on behalf of clients or government agencies. This role requires a combination of professionalism, negotiation skills, and the ability to handle challenging situations with integrity and empathy.

Key Responsibilities

• Visit residential and commercial premises to recover outstanding debts or seize goods as per court orders.
• Serve legal notices, summons, or warrants in line with regulations.
• Negotiate repayment plans with debtors and secure payment within agreed terms.

• Act as a representative of the client, ensuring their interests are upheld professionally.
• Provide clear updates to clients on enforcement progress and outcomes.
• Maintain confidentiality and adhere to data protection laws.

• Operate within the framework of relevant laws, such as the Tribunals, Courts and Enforcement Act (TCEA) and associated codes of practice.
• Ensure all actions are compliant with local and national regulations, including proper documentation and reporting.
• Attend training to stay updated on legal changes and enforcement best practices.

• Accurately record all interactions, payments, and enforcement activities in company systems.
• Provide regular reports to the Enforcement Manager and escalate complex cases as needed.
• Manage paperwork associated with cases, including receipts, notices, and inventory of seized goods.

• Handle disputes and confrontations calmly and professionally.
• Use negotiation and interpersonal skills to de-escalate tense situations.
• Ensure safety during enforcement activities by assessing risks and employing conflict management techniques.

Skills and Competencies

• Strong interpersonal and communication skills.
• Excellent negotiation and conflict resolution abilities.
• Ability to work independently and manage a caseload effectively.
• High level of professionalism, integrity, and attention to detail.
• Proficiency in using technology, including mobile apps and case management systems.

Personal Attributes

• Resilient and able to handle stressful situations.
• Physically fit, as the role may involve travel and handling goods.
• Empathy and understanding when dealing with vulnerable individuals.
• Assertive yet respectful demeanour.