Income Officer (Hybrid)

Marks Consulting Partners are currently looking for a Income Officer to work with one of our Housing Association clients in East London.

What the job will be doing

• To keep debt levels within agreed targets through the proper and effective management of rent/ service charge and sub accounts.
• To keep former tenant debt within agreed targets through the proper and effective management of rent/service charge and sub accounts.
• The Income Officer will be responsible for taking enforcement action in cases where legal and non-legal remedies are appropriate to control debt levels.
• The Income Officer will ensure that customers who have difficulty in paying their rent/service charge are offered appropriate advice and referred to relevant agencies offering welfare and debt advice
• To contribute to the development and overall performance of the Income Team, and its operation to ensure the cost-effective delivery of high quality services

What you will need

• Good understanding of social housing issues
• A demonstrable knowledge of best practice in income management and debt collection
• A demonstrable knowledge of Housing and Welfare Benefits.
• Computer literate understanding of spreadsheets and ability to use various software packages.
• Ability to use own initiative in dealing with a wide variety of people.
• A working knowledge of legislation and the regulatory requirements relevant to the department.
• The ability to manage a varied and busy workload to meet targets and deadlines
• High level of numeracy and literacy
• Experience of working with Microsoft applications and computerised Housing Rents applications
• Experience of building effective relationships with internal and external partners

How to Apply

If you would like any further details about this position, please contact Joshua Bourne at Marks Consulting Partners.

If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion.

Marks Consulting Partners specialise in contract and permanent recruitment of technical property staff for the public sector including housing associations, local authorities, and related private sector companies. We do not advertise all of our vacancies so please give us a call and register with us to be notified of all suitable roles.

Industry

Housing