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A leading telecoms business is seeking an experienced Voice Engineer to join their team in a fully remote role. This position offers the opportunity to work from home full-time while playing a key role in 3rd line support, customer onboarding, and leading critical voice infrastructure projects. The successful candidate will work extensively with VoIP, SIP, and SBC technologies, ensuring seamless, high-quality communication solutions for clients.
Responsibilities:
- Provide 3rd line support for complex voice-related escalations, troubleshooting and resolving issues.
- Oversee the onboarding of new customers, ensuring seamless implementation of voice services.
- Lead and manage voice infrastructure projects, from planning through to successful deployment.
- Configure, maintain, and support VoIP, SIP, and Session Border Controllers (SBCs).
- Collaborate with internal teams and external vendors to enhance voice solutions.
- Ensure security, compliance, and best practices are followed within the voice environment.
- Proactively monitor and optimize system performance and reliability.
Key Skills:
- Proven experience as a Voice Engineer, with expertise in VoIP, SIP, and SBCs.
- Strong background in 3rd line support, handling complex voice infrastructure challenges.
- Experience in customer onboarding, delivering seamless voice solutions for new clients.
- Good understanding of networking principles, including QoS and routing.
- Hands-on experience with voice platforms such as Cisco, Microsoft Teams, Avaya, or similar.
- Ability to manage projects, communicate effectively, and lead technical implementations.
- Strong analytical and problem-solving skills with a proactive mindset.
