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- Cisco IP Telephony: Desk phone installation, administration, and support.
- Cisco Video Conferencing: Managing and supporting meeting room equipment.
- Trading Voice Turrets: Installing and using dealer boards.
- SIP Services: Managing SIP service providers and trunks.
- Voice Recording: Supporting Nice NTR call recording integrity and playback.
- Mobile Device Management: Configuring BlackBerry Work and Workspace One.
- Device Management: Configure, install, and manage desk phones, Jabber, mobile phones, and trading turrets.
- User Support: Provide support for Cisco CUCM, BlackBerry Work, and NTR voice recording.
- Technical Expertise: Demonstrate hands-on experience with Cisco voice systems and Nice Recording.
- Service Consistency: Support 500 desk phones, 700 Jabber users, 600 mobiles, and 100 trading turrets.
- Communication: Interact with users, colleagues, and various departments to ensure smooth operations.
- Documentation: Compile reports and maintain records of system end-points.
- Experience: Proven track record in supporting and managing Cisco voice CUCM, BlackBerry Work, and NTR voice recording.
- Skills: Strong interpersonal skills, initiative, and the ability to work independently.
- Flexibility: Willingness to work after hours and weekends as needed.
- ITIL Knowledge: Experience in an ITIL service management environment is desirable.
- Service Now: Ability to manage day-to-day tickets using Service Now.
- Communication: Excellent verbal and written communication skills in English.
- Appearance: Professional and smart appearance.
- Language: French is useful but not essential.
- Availability: Good attendance and willingness to work on major incidents and projects outside regular hours.
Join us to drive consistency in service execution and support our evolving technology landscape. If you’re proactive, adaptable, and ready to take on a dynamic role, we want to hear from you!
