Head of Service

Head of Service – London, £85,000 – £95,000

Benefits including: 8% matched pension, 17.5% bonus, health care & life assurance.

We’re partnered with a global digital technology business who has a brand new role as a Head of Service to join them based out of the London office (hybrid working 2/3 days in the office). As the Head of Service, you’ll be focused on managing all live services and digital assets along with the suppliers, vendors and customers these are related to. You’ll be managing a team of 4 direct reports and will be tasks on defining a robust monitoring system that spans the 15,000 devices and 13 different countries.

You will report directly to the Technology Director, and you will be expected to work with our cross-functional teams, business stakeholders both in UK and Europe, alongside Senior Leaders across all operational regions.

Essential Experience – Head of Service:

• Proven track record in a technical leadership role within a Managed Service environment
• Proven ability to manage Network Operations Centers (NOC), third-party suppliers, and enforce Service Level Agreements (SLAs).
• Experience within digital asset devices
• Experience in managing 24x7 operational systems and third-party vendor relationships.
• Prior experience overseeing critically important systems and large-scale program management, ensuring operational excellence.
• Proficiency with various network monitoring systems.
• Hands-on experience with incident and change management using ITIL methodology.
• Approachable and proactive, with excellent interpersonal skills to effectively interact with team members and stakeholders.
• Highly organized and structured, with strong attention to detail and quality.
• Skilled in articulating complex technical solutions in a business-friendly manner to senior stakeholders.

If you’re a strategic thinking with experience managing monitoring services and technical teams this could be a great role for you.

To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Danielle Keegan, by exploring the VIQU IT Recruitment website.

If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply).

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