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Position: Technical Project Manager - Hybrid following successful completion of 3 months induction/probation
Role
An exciting opportunity has become available for an enthusiastic and experienced Project Manager from the MSP IT sector to join our growing team.
The role of our Project Managers is a pivotal role in overseeing the delivery of multiple projects providing IT infrastructure, cloud and architectural services and ensuring these are managed in line with client expectations.
Reporting to the Head of Professional Services, the Technical Project Manager will be responsible for ensuring that the scope of projects is tightly controlled, whilst ensuring the project is delivered within budget and to an outstanding level of quality. The Technical Project Manager will support the Project Engineers by coordinating resource, assisting with the development of project plans, reporting and stakeholder management.
About Us
Our client are a successful and progress MSP with offices across the UK and one international office. They deliver fully managed IT services to a range of UK and global clients.
They have a proven track record in delivering enterprise-grade support, security, and consulting solutions to mid-sized and growing businesses in the property, retail, financial services, and healthcare sectors.
In the past 5 years, they have enjoyed significant organic growth which has been further boosted through multiple acquisitions.
Key Responsibilities:
- Manage projects/programs from initial planning and development to production, while ensuring all the governance relating to our project delivery is followed.
- Work with Project Engineers to formulate project plans while defining project requirements and planning project lifecycle deployment
- Create strategies for risk mitigation and contingency planning
- Plan and schedule project deliverables, goals, milestones
- Demonstrate strong organisational, presentation, and customer service skills
- To manage and schedule engineering resource to ensure successful project implementation
- Ensure all project plans, resourcing and documentation are submitted for approval before, during and at the end of the project life cycle
- Manage the expectations of internal and external stakeholders, by communicating client expectations to the relevant teams
- Coordinate all relevant third-party suppliers in the delivery of the overall project
- Ensure that all projects have a risk register, issues log assigned, populated and kept current throughout the lifetime of a project
- Ensure that all assigned projects are completed on time, within budget and in accordance with the approved project plan
- Ensure that all completed projects are properly handed over to the Service desk. This will include documentation including diagrams, configurations, licencing agreements, key contacts, and 3rd party contracts and key information about the client and their use of IT
- Ensure all projects are invoiced correctly, including any on-going costs
- Ensure that all completed projects are delivered in line with the Company’s quality standards
- Assist in updating and enforcing the Company’s Project Framework
- Assist the company in its primary purpose of generating profit.
- Maintain decision logs and minutes for project meetings with clients.
- Assist in developing technical work instructions / building blocks
- Assist in the technical review of project proposals to ensure they are accurate from a solution, costing and effort perspective.
- Ensure that lessons leant are correctly identified and feedback is provided to the appropriate department and necessary actions logged.
Required Attributes
- Strong technical knowledge of the common Company’s product stack
- Demonstrated project leadership skills
- Attention to detail
- Demonstrated critical thinking skills
- Demonstrated task management skills
- Outstanding communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience
- Ability to weigh business and technical requirements to produce project plans and estimates.
Desirable
- Strong presentation skills. Ability to effectively present and manage internal and external stakeholders
- Formal project management certification (PMP/Prince2 or similar).
