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We are working with our client with their search for a for an AVP, Loans Agency Middle Office to join their team on permanent basis.
The ideal candidate will have previous experience of working in a manual operations environment.
Experience of working in a fast moving environment under time pressure whilst retaining strong attention to detail. Previous experience of Syndicated or Agency Loan Operations Experience with facilitating calls and meetings with external legal counsel, Borrower and Lenders and Excellent Client Service
Key Responsibilities
- Provide support and guidance to junior team members to facilitate the completion of daily obligations and new deal capture in accordance with head office rules and regulation.
- Responsible for the accurate verification of junior team members work. Provide assistance, as requested, to line management in the control of daily work flows to ensure timely completion of daily obligations.
- Provide first line escalation to junior members of the team for issue resolution and using knowledge, solve routine issue and queries, escalating where necessary for decision making. Assist line management in the creation, review and maintenance of policies and procedures to ensure accuracy.
- Provide general support to facilitate the implementation of projects as and when necessary Communicate and negotiate with a variety of Stakeholders, including Front Office, Lenders, external legal counsel and Borrowers in order to administer events on a portfolio of loans. Act as first point of contact for issue resolution and escalation. Using specialised knowledge to solve routine issues and answer queries. Escalating any issues as required.
- Build relationships to establish a peer network, gather relevant information and help to ensure effective inter-departmental collaboration.
- Operate as product specialist providing subject matter expertise where required.
