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Location:London
Reports to:Head of Provided Services
Pay Rate:£28.06 per hour (Umbrella: £35.11)
Join Us as a Careline Manager Lead a Life-Changing Service in Adult Social Care
Are you an experienced manager with a passion for delivering exceptional, customer-focused services? Do you thrive in a fast-paced, 24/7 environment where your leadership can make a real difference to vulnerable adults? If so, we want you to join our team!
Were looking for a dedicatedCareline Managerto lead our24/7 Careline Servicein London. This is a unique opportunity to manage an emergency call-handling service that supports our diverse communities around the clock.
Your Role:
As the Careline Manager, you will:
- Lead and Inspire:Manage a team of Deputy Careline Managers and Duty Careline Officers, ensuring theyre motivated, well-trained, and delivering the highest standards of care.
- Drive Excellence:Oversee a 24/7 alarm monitoring and response service, ensuring it meets legislative requirements and the needs of our service users.
- Innovate and Improve:Develop strategies to enhance service delivery, share best practices, and implement innovative solutions.
- Manage Resources:Take charge of budgets, rotas, and resources, ensuring efficient use of funds and compliance with European Working Time Directives.
- Build Partnerships:Collaborate with internal and external stakeholders to deliver seamless services and promote the Careline Service across the borough.
- Ensure Safety:Act as the Lead Officer for Adult Safeguarding, ensuring all policies and procedures are followed to protect vulnerable adults.
- Proven experience managing a 24/7 service, ideally within emergency response, healthcare, or social care (e.g., London Ambulance Service, NHS 111).
- Strong leadership skills with a track record of motivating teams and delivering high-quality, customer-focused services.
- Knowledge of Community Alarm monitoring systems and proficiency in IT packages like Word and Excel.
- Strategic thinking and problem-solving skills to analyse complex information and implement effective solutions.
- A commitment to equality and inclusivity, with a strong understanding of equalities issues.
- Flexibility to participate in an on-call rota, including out-of-hours, nights, and weekends.
- Desirable:A full UK driving licence (manual).
- Make a Difference:Play a vital role in improving the lives of vulnerable adults in your community.
- Professional Growth:Opportunities to lead projects, develop new practices, and enhance your skills in a dynamic environment.
- Supportive Team:Work in a collaborative, innovative, and inclusive team that values your contributions.
- Competitive Pay:Earn £28.06 per hour (Umbrella: £35.11) with potential additional benefits.
- Ensure the Careline Service operates 24/7, meeting all quality standards and contractual commitments.
- Recruit, train, and develop staff, providing regular supervision and support.
- Monitor budgets, activity, and performance to ensure targets are met and resources are used effectively.
- Develop partnerships to enhance service delivery and meet the needs of service users.
- Act as the Lead Officer for Adult Safeguarding, ensuring compliance with policies and procedures.
- Prepare management reports, maintain accurate records, and ensure compliance with contractual requirements.
This role is primarily Monday to Friday, 9am5pm, but flexibility is key. Youll need to cover out-of-hours shifts, nights, and weekends as required to support the 24/7 rota.
Apply Now!
If youre ready to take on this rewarding leadership role and make a real impact in your community, wed love to hear from you.
