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Travel Reservations and Customer Services Consultant - Cruises and Escorted Tours
Base Salary to £27,000 (negotibale) + Great Benefits
Fully remote within the UK
Our client is an award-winning luxury tour operator who are specialist in the niche travel area of River Cruising and Escorted Touring.
They work with direct clients are now seeking to recruit highly motivated, service driven travel professionals who are able to multitask and work under pressure.
The role combines both sales and providing the very highest levels of customer service with a major focus on attention to detail.
Candidates must have previous cruise reservations experience within the travel industry in a similar role.
Our client will also candidate seeking a 4 day working week
The role is offered on a fully remote basis to be based anywhere in the UK
Travel Reservations and Customer Services Consultant Responsibilities:
To handle inbound calls and enquiries from clients
To maximize every sales opportunity to excel both revenue and conversion targets.
Accountable for booking a range of holiday types across multiple destinations for both River Cruising & Land Touring
To deliver exceptional customer service to their discerning, loyal customers who book high value trips
To manage the Customer Service & Sales emails by responding within the expected time frame with excellent written communication skills
Capable in managing Pre-Departure courtesy calls & provide updates to affected bookings
Travel Reservations and Customer Services Consultant Experience Required:
Previous cruise reservations experience gained within the travel industry is essential .
Exceptional customer service skills
Excellent written and oral communication competency
High quality attention to detail
A willingness to take responsibility and to work as a part of a close team
Ability to work in a fast paced environment
Travel Reservations and Customer Services Consultant Salary and Benefits:
Base Salary range to £27,000 depending on experience
25 days annual leave plus BH's as well as the option to purchase additional leave
Flexible working with remote and office set upTour Travel & Flight discounts
Ongoing Training & Development
Fully remote working
To apply for the Travel Reservations and Customer Services Consultant role, please submit your CV and a member of the team will be in contact to discuss the role and company in more detail.
