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Booking Agent (Reservations / Hospitality / Events)
We are a bespoke accommodation service specializing in sourcing hotels, serviced apartments, and private housing to meet our clients’ needs.
We’re looking for a detail-oriented and proactive Booking Agent to join our fast-paced team. Reporting directly to the Directors, this role offers opportunities for growth, internal training, and career development.
Key Responsibilities:- Research and source suitable accommodation options based on client requirements
- Communicate confidently with hotels and accommodation providers to gather rates, availability, and amenities
- Compile and present accurate accommodation proposals to clients
- Process bookings, manage documentation, and liaise with hotels to ensure smooth reservations
- Oversee group accommodation bookings, including rooming lists and rate negotiations
- Maintain and update the company’s master database with search results and booking details
- Act as a key contact for clients, managing expectations and resolving any in-house guest issues
- Strong communication skills with a professional and confident telephone manner
- Excellent spoken and written English with a keen eye for detail
- Ability to negotiate rates and manage bookings from start to finish
- Skilled in multitasking and handling multiple projects with accuracy
- Adaptable, proactive, and able to work under deadlines while supporting team members
- Proficient in Mac and PC systems, including Microsoft Word, PowerPoint, and Mac Mail
- Advanced knowledge of Excel is essential
- A dynamic and vibrant work environment
- Opportunities for career growth and internal training
- A supportive team culture with like-minded professionals
Hours: Monday – Friday on a rotating schedule between 9:00 AM – 6:30 PM.
