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- Line management of the team, completing regular 121’s and identifying opportunities for development
- Manage HR related matters – absences, performance management etc.
- Lead, develop and operationalize company strategies in respect of new client onboarding, engagement and retention
- Act as an ambassador of the company, representing the organization at internal and external events in the UK and overseas. Often involving speaking.
- Act as a spokesperson for the company in trade media
- Help to maintain industry events calendar, and lead the coordination of client attendance at external events and conferences
- Attend and present at regional events across the UK
- Build and maintain positive relationships with industry representatives
- Anticipate and proactively plan for key client engagement and recruitment activities throughout the year
- Plan and manage the budget of the team
- Proven experience in the travel sector
- Experience of developing and successfully delivering strategic initiatives with impactful business results
- Strong leadership skills – able to lead, motivate and develop others, with a passion for service excellence
- Strong stakeholder relationship management skills
- Resilient character with emotional intelligence and a tactful, considered, professional approach to dealing with stakeholders and colleagues
- Excellent written and verbal communication skills, able to effectively communicate with people at all levels
- Excellent public-speaking and presentation skills
- Strong IT skills (Advanced MS Excel, MS Word, MS PowerPoint, CRM)
- Strong analytical and report-writing skills
