Guest services executive

Guest services executive - Required for this luxury cruise company based in South West London. Hybrid role, 25/27k plus bonus and benefits. Experience wise they are looking for someone with a year plus customer services experience within the travel industry.Guest services executives duties-To be responsible for responding to all pre and post cruise enquiries and correspondence from guests, either by telephone, email, or letter-Demonstrate a sense of urgency depending on the volume of enquiries and adapt and prioritise as required. - Maintain the highest level of written communications for pre and post travel correspondence. - Provide information which is 100% accurate and which addresses 100% of the guest’s questions during each contact.  - Investigate and resolve all complaints in accordance with company processes and industry guidelines, in a timely and fair manner, to achieve the best possible outcome for both guest and business.  -  Allocate compensation based on company standards, to the approval of the relevant management. - Identify potential problems relating to guest service and proactively work to find solutions to enhance the guest experience. -  Communicate to relevant management/internal contacts information about guest needs and expectations, and levels of guest satisfaction. Guest services executives skills required-Twelve months’ experience of working in a customer/guest services environment.- Travel industry experience (desirable)- Experience of dealing with and resolving complaints.  - Experience of managing and exceeding guest expectations.- Experience in allocating compensation (desirable)        Additional information-Roughly one in four weekends-Benefits include a great pension, health care, fam trips etcIf you are interested in the above role please apply online or send your cv to quoting DT59726