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Hotel Purchasing Specialist Required!! If you are a receptionist at a hotel or groups consultant this maybe the perfect role for you.
My client a large travel company who have a strong presence in the B2B travel industry, with a proven record of growth in sales and buying power. They collaborate with local suppliers to ensure competitive pricing while delivering high-quality services that offer great value. The Hotel Purchasing Specialist role is an excellent opportunity for anyone who is proactive, a resilient team player who also enjoys working with tight deadlines and gives their best under pressure in a very dynamic environment. Communication skills within a multi-cultural environment and negotiation skills are essential, as well as a tourism qualification which is preferred but not essential.
Key Responsibilities:
- Coordinating hotel requests from the international Sales departments.
- Contacting suitable suppliers according to sales requirements either by email or telephone to discuss the best offer to finalise the reservation.
- Ensuring the booking criteria is given by Sales are met, including budget, category, location and matching any given deadline.
- Sourcing alternative solutions when the requested location or hotels are not available.
- Handling additional requests / project work on an ad-hoc basis.
- Negotiating the best possible rates, terms and conditions while establishing excellent relationships with hotels.
- Dealing with amendments and negotiate/waive cancellation charges where necessary.
- Dealing with inbound telephone, fax and email enquiries and liaising with the Sales, Operations and Accounts departments both in Europe and internationally.
- Maintaining good relationships with existing suppliers.
- Researching new suppliers to widen the network in all the destinations of responsibility.
- Maintaining updated hotel data on the virtual database and booking system.
- Handling complaints where requested.
- Identifying a calendar of events within the area of responsibility to anticipate challenging requests and plan accordingly.
- Attending trade fairs, workshops, or local networking events when requested.
- Contributing to a positive and professional working environment.
- Fluency in English is essential, both written and spoken, with proficiency in at least another additional European language.
- Customer-focused, with a proactive and solutions-oriented approach to addressing customer needs and concerns, in addition to maintaining strong negotiation skills.
- Should communicate effectively and be able to have open / honest discussions with all departments, suppliers and clients to find common ground and solutions.
- Must be collaborative and be able to work in a team-based environment as well as on their own initiative and willing to be 'hands on' with other colleagues' support needs.
- Requires close attention to detail with the ability to identify issues, solve problems and escalate when needed.
- Must have strong organisational and time management skills and be able to effectively handle multiple priorities and meet deadlines.
- Take initiative to be fully trained and knowledgeable on all company systems and procedures.
- Manage multiple tasks efficiently, prioritise workloads, and meet deadlines in a fast-paced environment.
- Collaborate with others, support colleagues, and work effectively in a team environment.
- Willingness to take initiative, go the extra mile when needed, and adapt to changing requirements.
Package
- Hybrid/London
- Salary 25,000-30,000
- Opporunity for growth
- Luxury office envirmoment
Interested please email (url removed) or apply here
