Luxury Travel Concierge

Luxury Travel Concierge

37.5 hours per week

Benefits

• Competitive compensation package with uncapped bonuses.
• Flexibility to work from home and our central London office.
• Opportunities for career advancement and professional development.
• A supportive and dynamic team environment with a low advisor-client ratio, allowing for more personalized service.
• The chance to travel on FAM trips as part of the role.
• Regular company socials and opportunities to attend luxury supplier networking events.
• 21 days’ annual leave increasing over time.

Luxury Travel Concierge Duties:

Role Duties

• Role Duties

  • Assisting with concierge requests across our three brands

  • Assisting with administration across our three brands

  • Taking Ownership and Management from start to end for customers in destination experience

  • Being exceptionally thorough and accurate in checking all client documentation.

  • Support the sales team with booking amends and questions when needed

  • Support marketing team with Health Travel website content, including hotel and retreat descriptions

  • Occasionally liaise directly with clients

  • Maximising opportunities to upsell and proactively offer additional services

  • Take payments on behalf of the sales team where necessary

  • Request invoices from suppliers and check costs against the bookings before sending to Accounts to ensure they are paid on time

  • Managing final balance payments to ensure they are received on time from the client

  • Take responsibility for problem solving in a professional and diplomatic manner to maintain customer service levels

  Requirements

  • Two years’ experience in luxury travel

  • Amadeus GDS experience preferable but not essential

  • Great enthusiasm for working in Luxury Travel

  • Entrepreneurial spirit to think outside of the box and problem solve

  • Ambitious, always looking to grow yourself and the company

  • Team Player, taking the lead in team meetings and making a valuable input to improve team KPI’s.

  • Proactive, continually looking for ways to improve processes and the customer journey.

  • Ability to work independently, but enjoys working with people

  • Values a good work life balance

  • Detail oriented, always looking at the finer details to make the difference to a client.