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We are working with a great company, who are looking for an experienced North America specialist to join their team.
The Role:
- We are looking for experienced, full-time sales consultants with both passion and expert knowledge of Canada.
- Adept at tailor-making holidays, the successful candidate will have a flair for selling and proven experience of achieving sales targets.
- You must be able to work under-pressure, be a proven team player and be confident in operating multiple systems and platforms simultaneously.
- You should be organised, self-motivated and able to prioritise as well as happy to service those clients who are already booked, to a high standard.
- The successful candidate must be able to learn and adapt quickly, use initiative and respond well to feedback from managers, peers and clients.
- The ideal candidate will have experience in and solid understanding of a hybrid contact centre environment.
Key responsibilities:
- To use your extensive knowledge of Canada to build bespoke, complex itineraries to suit each individual client's needs and desires.
- To demonstrate passion and mastery on every call with regards to both the brand and the products we sell.
- To be able to build rapport and maintain relationships with direct customers and B2B partners.
- To demonstrate an understanding of selling principles and apply accordingly.
- To be driven to achieve targets and overcome challenges and barriers with converting quotes to bookings.
- To fulfil admin and customer service duties, aligned to the sales role.
Skills / Experience / Requirements:
- Strong sales and customer service skills
- Strong influencing skills with the ability to engage and persuade the client.
- Pro-active and able to multitask and manage own workload effectively, sometimes having to cope with conflicting demands.
- Able to communicate confidently and enthusiastically (both verbally and in writing)
- Agile and open to change.
- Attention to detail, strong numeracy, and strong IT/systems skills (experience of travel and GDS booking systems - preferably Galileo)
Shift pattern:
- 37.5 hr working week.
- Mon - Fri, shift patterns 0900-1730hrs or 1000-1830hrs
- Sat - 1000-1600hrs (every 3rd Saturday).
- Additional benefits:
- Uncapped commission
- Excellent pension scheme,
- Private health insurance
- Staff travel programme
- Holidays 21 + Birthday + an additional days leave for each additional years' service, capped at 4 extra days.
