We are working with a great company, who are looking for an experienced North America specialist to join their team.

The Role:

We are looking for experienced, full-time sales consultants with both passion and expert knowledge of Canada.
Adept at tailor-making holidays, the successful candidate will have a flair for selling and proven experience of achieving sales targets.
You must be able to work under-pressure, be a proven team player and be confident in operating multiple systems and platforms simultaneously.
You should be organised, self-motivated and able to prioritise as well as happy to service those clients who are already booked, to a high standard.
The successful candidate must be able to learn and adapt quickly, use initiative and respond well to feedback from managers, peers and clients.
The ideal candidate will have experience in and solid understanding of a hybrid contact centre environment.

Key responsibilities:

To use your extensive knowledge of Canada to build bespoke, complex itineraries to suit each individual client's needs and desires.
To demonstrate passion and mastery on every call with regards to both the brand and the products we sell.
To be able to build rapport and maintain relationships with direct customers and B2B partners.
To demonstrate an understanding of selling principles and apply accordingly.
To be driven to achieve targets and overcome challenges and barriers with converting quotes to bookings.
To fulfil admin and customer service duties, aligned to the sales role.

Skills / Experience / Requirements:

Strong sales and customer service skills
Strong influencing skills with the ability to engage and persuade the client.
Pro-active and able to multitask and manage own workload effectively, sometimes having to cope with conflicting demands.
Able to communicate confidently and enthusiastically (both verbally and in writing)
Agile and open to change.
Attention to detail, strong numeracy, and strong IT/systems skills (experience of travel and GDS booking systems - preferably Galileo)

Shift pattern:

Additional benefits:
Uncapped commission
Excellent pension scheme,
Private health insurance
Staff travel programme
Holidays 21 + Birthday + an additional days leave for each additional years' service, capped at 4 extra days.

North America Travel Specialist

Senior Business Travel Consultant