Job Title: Out of Hours Business Travel Consultant (US Clients)

Location: London, United Kingdom/ Home Working

Are you an experienced travel consultant with a knack for serving clients across different time zones? Do you thrive in a fast-paced environment, providing exceptional service while managing complex travel itineraries? If so, we have the perfect opportunity for you!

Company Overview: My client is a leading travel management company, specializing in catering to the unique travel needs of our esteemed clients across various industries. With a focus on providing personalized service and efficient travel solutions, we pride ourselves on our commitment to excellence and customer satisfaction.

Position Overview: We are currently seeking an Out of Hours Business Travel Consultant to join our dynamic team. In this role, you will be responsible for assisting our US-based clients with their travel arrangements during non-standard hours, ensuring seamless travel experiences and superior customer service.

Key Responsibilities:

Manage travel bookings and reservations for US-based clients, including flights, accommodations, car rentals, and other travel-related services.
Provide expert advice and recommendations on travel itineraries, routes, and accommodations based on client preferences and budgetary constraints.
Handle inquiries and resolve travel-related issues promptly and efficiently, ensuring client satisfaction and loyalty.
Collaborate with internal teams to coordinate complex travel arrangements and special requests for clients.
Stay updated on industry trends, travel regulations, and destination-specific information to provide accurate and timely assistance to clients.

Requirements:

Previous experience as a business travel consultant or in a similar role, preferably with expertise in servicing US clients.
Strong knowledge of travel booking systems (e.g., Galileo, Sabre) and proficiency in using online booking tools.
Excellent communication skills, with the ability to interact confidently and professionally with clients and colleagues.
Exceptional problem-solving abilities and a proactive approach to resolving issues.
Flexibility to work out of hours shifts, including evenings and overnight, but not on weekends.
Attention to detail and the ability to multitask in a fast-paced environment.
Knowledge of geographical locations and travel destinations preferred.

Benefits:

Competitive salary based on experience and qualifications.
Opportunities for career growth and professional development.
Supportive work environment with a collaborative team culture.
Comprehensive benefits package, including health insurance and retirement plans.
Convenient location near London with easy access to public transportation.

How to Apply: If you are a dedicated travel professional with a passion for delivering exceptional service to clients, we would love to hear from you! Please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this position.

Note: Only shortlisted candidates will be contacted for interviews. We are an equal opportunity employer and value diversity in our workforce.