Out of Hours Travel Specialist - Music Industry

Senior Tour and Travel Specialist (Music Industry)

Out of Hours Shift-Based Role (Variety of shifts available)

About the RoleOur client specialises in managing travel for high-profile individuals and touring professionals in the music industry. From luxury arrangements for headline acts to cost-effective solutions for production teams, they ensure smooth and efficient travel logistics.

In this role, you will be responsible for handling urgent out-of-hours travel requests, last-minute itinerary changes, and ongoing travel management. This is a fast-paced position that requires quick thinking, problem-solving skills, and a strong understanding of entertainment industry travel needs.

There is an immediate need for individuals available to work 6am - 8pm on Saturdays and Sundays, with part of these hours being core working hours and part on-call. However, we are also keen to hear from candidates who are available to work outside of normal working hours.

Key Responsibilities

• Manage urgent after-hours travel requests for artists, touring crews, and VIP clients.

• Coordinate flights, accommodation, and ground transport-ranging from private jets to budget airlines.

• Handle itinerary adjustments, last-minute bookings, and unexpected travel challenges.

• Ensure smooth travel logistics for global tours, festivals, and productions.

• Anticipate and address potential travel disruptions with proactive solutions.

• Provide high-quality customer service in a high-pressure environment.

• Use Galileo GDS to manage bookings, fare calculations, and itinerary modifications.

Requirements

• Minimum of 3 years' experience in travel coordination, with at least 2 years in entertainment, sports, luxury, or VIP travel.

• Strong proficiency in GDS systems (Galileo preferred) for booking management.

• Ability to work independently and make quick, informed decisions.

• Excellent problem-solving skills and ability to handle high-pressure situations.

• Flexibility to work nights, weekends, and holidays as required by the industry.

• Exceptional attention to detail and commitment to accuracy.

Benefits

• Gym membership options.

• Additional day off for your birthday.

• 25 days of holiday, increasing annually up to 30 days.

• Employee assistance programme, including counselling and lifestyle coaching.

• Travel discounts and industry perks.

• Cycle-to-work and tech schemes.

• Access to exclusive events and guestlist opportunities.

This role offers an exciting opportunity to work in a dynamic, high-profile industry, providing essential travel solutions to some of the biggest names in music.