Travel Advisor

Posted 12 hours ago, valid for 10 days

London, Greater London W12 9JB, England

£25 per hour

Full Time

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Sonic Summary

A global travel company is seeking a Customer Service Consultant for a permanent position based in London, offering a salary of £25,000 plus monthly bonuses ranging from £100 to £300.
The role requires candidates to have experience in the travel industry and customer service, along with familiarity using a GDS system.
Work is hybrid, requiring two days in the office and three days at home, with a Monday to Friday schedule from 09:00 to 17:30, and occasional weekend work on a rota basis.
Key responsibilities include handling bookings, providing excellent customer service, supporting new booking calls, and assisting with reporting.
Candidates should possess strong communication skills, be proficient in Microsoft applications, and demonstrate flexibility in their work approach.

Customer service Travel consultant £ 25k Perm + £100.00 - £300 per month bonus London

Hybrid - 2 days in office 3 at home - Mon - Fri 09.00 - 17.30

A very exciting opportunity has come up to join a global travel company who is looking for a Customer Service Consultant to join them on a permanent basis. This role offers a basic salary of £25,000 with commission on top sitting at around £100 - £300 per month depending on either new or existing customers. This role offers hybrid working where there is a requirement to go into their London central office 2 days a week maximum with the rest being able to work from home. There is a requirement for weekend work however, this is on a rota basis, not every weekend and time off in the week is given when either Saturday or Sunday are worked. Job description: * Handle existing bookings calls from both direct clients and travel agents * Provided excellent customer service at all times and ensure you are adapting your approach depending on the customers and bookings you are dealing with* Support with the overflow of new booking calls if and when needed* Supporting with reporting* Ensure the customer is supported through the journey Experience and skills needed: * Experience within the travel industry and within a customer service based role is essential for this role with experience of using a GDS system * Experience going over and beyond to support customers with all manner of queries* Excellent written and verbal communication* Confident in using Microsoft applications* Experience in taking day to day initiative as well as work with other members of the teamThis role does require a level of flexibility due to the nature of the business and the calibre of clients you will be dealing with. If you want to join a business and a role with exciting potential, apply now!

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