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Are you experienced in Travel Sales? Do you enjoy working towards targets, whilst maintaining a high level of customer service? Based in a commutable distance from London, but looking for a mix of office based & homeworking? WE HAVE THE ROLE FOR YOU!!
We are working with a reputable Tour Operator (who are based in the West End) who are looking for an experience Sales Consultant to join their friendly team.
As a Sales Consultant, you will be expected to service both our Direct Clients & Travel Agent Partners with a professional and friendly manner at all times whilst dealing with their new booking enquiries.
Responsibilities:
* To handle inbound calls from both Direct clients & Travel agents in a professional manner (New Booking enquires).* To maximize every sales opportunity, upsell and cross-sell whenever required or appropriate.* To strive to achieve your monthly sales targets across all products and customer types.* To deliver exceptional customer service to our discerning, loyal customers who book high value trips.* To manage new enquiry and callback requests by responding within the expected time frame with excellent written communication skills.* Demonstrate the ability to multi-task between calls and emails.* Support with crisis events such as high & low water/flight changes/non-operational tours when and if required.* Confident in using multiple Microsoft programs especially excel with day-to-day workload, tasks and data entry.* Take day-to-day initiative and share knowledge with other team members. * To handle the overflow of customer service calls from direct/trade partners in a professional manner.
Skills & Qualifications Required:
* Strong focus on quality of service as well as quantity.* High attention to detail to ensure bookings are error free.* Strong GDS Knowledge. * Proven experience in a sales role, preferably within the travel industry, with a track record of meeting or exceeding sales targets.* Exceptional customer service skills.* The ability to be flexible and deal with non-sales workstreams when required.* Confident with Microsoft programmes.* Ability to work in a pressured environment.* Flexibility to work on a Rota Basis 37.5 hours per week between Monday - Sunday. * Excellent written and oral communication competency.* A willingness to take responsibility and to work as a part of a close team.* Ability to adapt to the company culture and live the company values.
The package:* A salary of £25,000 + commission * Hybrid working (2 days in the office, 3 days from home) * Employee discounts on Travel * Staff fam trips * professional development and growth within the company.
Interested?Please click APPLY below or contact
