- Be inspired by their customers desires and be able to translate that into actual holiday package recommendations.
- Have a good understanding and demonstrate experience of sales processes and methodologies.
- Be consistently passionate about the brand and products and be able to relay this onto the customer.
- Be able to quickly build rapport and view every call as an opportunity for you and the customer.
- Be focused and drive to achieve targets in a contact centre environment.
- Maintain a positive mindset and motivated to overcome challenges and objections.
- Be highly organised and able to manage your own dairy and administration duties.
- Experience in a similar role, tailoring and selling holiday packages to North American destinations.
- Strong selling and influencing skills.
- Excellent verbal and written communicational skills.
- Higher achiever who is target motivated.
- Pro-active and able to effectively manage and prioritise your own workload.
- Excellent attention to detail, even when working under pressure.
- Experience of travel and GDS booking systems (ideally Galileo).