Business Central / Navision ERP Support Analyst

Business Central / Navision ERP Support Analyst

We are working with a brand new client who are a leading force in their commercial space.  They are one of the world's most renowned brands in the sporting world.

We are seeking a highly motivated and skilled Application Support Analyst with knowledge in Microsoft Dynamics 365 Business Central (formerly known as Dynamics NAV) to join our ERP team. In this role, you will play a crucial part in supporting the successful implementation and maintenance of our Business Central system. You will also provide technical support for our legacy Dynamics NAV environment during the transition until its retirement.

Responsibilities

• Business Central Support:
  • Provide first and second-line technical support to end-users on Business Central functionalities.
  • Troubleshoot and resolve user issues related to data entry, reports, workflows, and integrations.
  • Conduct user training sessions and create supporting documentation.

• Dynamics NAV Support:
  • Provide ongoing support for our existing Dynamics NAV system and manage our incoming helpdesk ticket queue
  • Troubleshoot and resolve technical issues related to NAV.
  • Assist in the migration of data and functionalities from NAV to Business Central.
  • Manage daily alerts & error messages to identify any ongoing issues needing attention

Required Skills / Experience

• 2+ years of experience supporting Microsoft Dynamics 365 Business Central or Dynamics NAV.
• Strong understanding of business processes within Retail and/or E-commerce
• Strong understanding of systems processes for various areas (retail, finance, stock management).
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical users.
• Ability to work independently and as part of a team.
• A proactive and results-oriented approach to work.

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. 

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

We take our obligations to protect your personal data very seriously.  Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website http://proactive.it/privacy-notice/