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Remote
Outside IR35
6 Weeks Initial contract
450-500pd
We are seeking a User Researcher to join our dynamic team. The successful candidate will play a key role in improving our services by conducting targeted user research aligned with government standards, specifically the Government Digital Service (GDS) standards. If you are passionate about user-centred design and have a solid background in conducting user research, we invite you to consider this opportunity.
Key Responsibilities:
- Conduct Research to Identify Gaps in Current Services:
- Engage with users to uncover their experiences and pain points regarding our current offerings.
- Develop research plans that encompass interviews, surveys, and usability testing to gather comprehensive insights.
- Synthesise research findings to highlight areas for improvement and innovation in service delivery.
- Design and Implement User Research Studies:
- Create research instruments and protocols that align with project goals and user needs.
- Interpret complex data sets to extract actionable insights.
- Prepare and present research reports to stakeholders, ensuring clarity and relevance of findings to inform decision-making.
- Promote the importance of user research and its impact on service design across the organisation.
- Proven experience working within government agencies and a deep understanding of GDS standards and methodologies.
- A track record of successfully conducting user research that aligns with governmental practises and regulations.
- Familiarity with the principles of service design and user experience in a public sector context.
