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MERITUS are recruiting for a User Researcher to join our client within National Security consulting in a permanent position from their site in London. PLEASE NOTE: The role will require 4 days per week onsite availability. Due to the sensitive nature of the work, you must be able to commit to 4 days per week onsite.
USER RESEARCHER - 70,000 PER ANNUM - LONDON (4 DAYS PER WEEK ONSITE) - DV CLEARED (MUST HAVE EXISTING DV TO APPLY) - 2 STAGE INTERVIEW PROCESS
Our client is seeking a User Researcher to join our multidisciplinary User Centred Design Capability, working on high-profile customer programmes across government, defence, security, and private sector organisations.
As a User Researcher, you will play a key role in designing and delivering user-centred services, conducting research that drives impactful and effective digital solutions. Whether it's a rapid discovery phase for an education product, usability testing a critical regulatory service, or informing a large-scale business transformation in healthcare, your insights will shape services that make a real difference.
We are currently recruiting for a Mid/Senior Level User Researcher to support a Government Defence/Security customer. Current DV Clearance (UKIC) is essential. This role is primarily based in London (4 days a week on-site).
Key Responsibilities
Reporting to the UCD Practice and User Research Capability Leads, your responsibilities will include:
Planning & Execution: Conducting user research using appropriate qualitative and quantitative methodologies for different project phases.
Insights & Analysis: Synthesising research findings into actionable insights to inform service design and strategy.
User Testing: Evaluating service designs at different stages, from paper prototypes to fully interactive digital services.
Stakeholder Communication: Presenting research findings clearly and persuasively, enabling evidence-based decision-making.
User Advocacy: Promoting user needs and fostering a culture of empathy and inclusion within teams.
Equity & Accessibility: Championing inclusive research practices and addressing biases in research planning and execution.
Best Practice Collaboration: Contributing to our client's wider User Research community by sharing knowledge and methodologies.
About You
To excel in this role, you should have:
Experience: 3+ years of commercial experience in user research, either as a dedicated researcher or as part of a user-centred design/service design team.
Research Methods: Proficiency in a range of qualitative and quantitative research techniques to understand user behaviours.
Strategic Thinking: Ability to align research objectives with wider project goals and organisational strategies.
Artefact Development: Experience in creating user needs documentation, personas, journey maps, service blueprints, and insights reports.
Stakeholder Engagement: Strong communication skills to present findings, manage relationships, and influence decision-making.
Proactive Approach: A self-starter mindset with a drive for continuous improvement.
Creativity & Innovation: Ability to think outside the box and explore new approaches.
