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Audio Visual Technician Onsite

SER (Staffing) Ltd
Posted a day ago, valid for 15 days
Location

London, Greater London EC1R 0WX

Salary

£45,000 - £54,000 per annum

info
Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Job Title:Audio Visual Technician (Onsite)

Location:CentralLondon

Site based- Monday to Friday between the hours of 07:00 - 19:00 (shift / rota) Flex as required

Salary:£35,000 + Excellent Benefit Package

Monday - Friday 40 hours per week

The Company:

Are you looking for a fantastic opportunity to joina leading global Audio-Visual integrator, providing AV and event services across multiple client partnerships globally.

As an Audio-Visual Technician (AV Technician), your primary responsibility is to ensure the delivery of audio-visual and media services to the business in a professional and efficient manner. You will provide support and assistance to clients through various channels and be responsible for technical support during both in-person and virtual meetings and events. You will work closely with the AV Management / Senior AV Technicians and contribute to continuous service improvements, as well as mentor junior technicians in best practices.

Key Responsibilities:

  • Responsible for the High Value Meeting service (HVM) which is a white glove video conference service provided for the Client.
  • Provide Service Delivery across site against pre agreed SLA including day to day support of the AV facilities.
  • Proactively train and support end users as required.
  • Locate faults and provide resolutions i.e. fix /loan equipment.
  • Prepare equipment for future events and meetings as required.
  • To be fully competent with all installed & portable technologies includingCodianBridge and TMS software.
  • Provide support on an individual basis to users at all levels of seniority.
  • Attend and remain on station for important events where required.
  • Manage all aspects of the Video Calls from initial booking through to the monitoring and completion of all calls including scheduling and Full Systems Operational Testing prior to anyhigh-profileevents with the HVM service.
  • Responsible for all the meeting rooms/ AV equipmentfor the clientand support in other areas when required.
  • To be an ambassador - approach and professionalism is extremely important.
  • To be very presentable and able toliaise with senior executives in a calm and professional manner at all times, both face to face and via the telephone.
  • Customer service skills are very important and the ability to work calmly under pressure and resolve any issues quickly and professionally.
  • Responsible for generating re

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.